frequently asked questions
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Is there a minimum age limit?
Yes, you must be 15+ to play. If you are age 10-14, you must be accompanied by an adult.
Do I need to make reservations in advance?
Yes, you need to sign up for a game online before you arrive. You can buy your ticket online up until 1 hour before the game starts. However, the room and time that you want may be sold out, so reserving your spot a few days in advance is advised.
How do I buy a ticket for a specific room?
Use the booking schedule on our website and select the room, date and time that you would like to participate. You can pay online immediately to purchase your ticket.
How long is each game?
You will spend 60 minutes inside the escape room. However, we ask that you arrive 20 minutes early to go over the game rules with the Game Master. You can also do a debrief after the game, so plan for 90 minutes!
Am I allowed to have my phone in the room?
No, phones will be kept locked in a secure area in the lobby. Your team will have the key to retrieve your phones after the timer runs out and the game is complete.
What should I be looking for inside the room?
You will be looking for puzzles, hidden objects, symbols, numbers, riddles, locks, codes, papers, and anything that looks unusual. Examine everything inside the room! Anything could be a clue to help you escape the room!
What happens if I can't escape in an hour?
We promise we won't hold you hostage. Our Game Master will unlock the door to free you, and you will have completed your session. You can ask the Game Master questions about the game, what you missed, etc. You can always try again in a different room for another chance at winning!
What do I get if I escape in time?
The satisfaction of escaping a difficult room! You and your group are entitled to bragging rights for the rest of time.
How much does it cost?
$29 per person.
Do you offer any discounts?
We offer $4 off the admission fee for NAU students, Law Enforcement, First Responders and Military. Please bring your ID. We also offer discounted group rates for groups of 8, and for larger groups who would like to reserve 2 or 3 rooms. Please see our Pricing page for more information on our current promotions.
Can I reserve a room for a private group?
Absolutely! On our booking page, you can check the option to reserve the entire room for a private group or event. If you have any problems with this, or would like to plan a private event, please send us a message via our Contact form or call us at (928) 213-5600 for assistance.
How many people can we bring in our group?
8 people is the maximum group size allowed per room. Exceptions may be made for a larger group in certain circumstances. You can also bring a smaller group of 3 or 4 people and play with 4-5 other players.
Will I have to play with strangers?
Possibly. If your group doesn't fill all of the open spots for the room, we may add more players to complete the team.
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Ready to play? Click below to pick an escape room, check upcoming game times and reserve your spot!
MORE QUESTIONS?
If you have a question that isn't listed here, please get in touch with us via the
contact form on our Contact page, or call the front desk at (928) 213-5600.
We'll be happy to assist you.
contact form on our Contact page, or call the front desk at (928) 213-5600.
We'll be happy to assist you.
